Services - Field Advantage

Holistic IT Field Services Like You've Never Seen Them

We work closely with our clients, intent on exceeding expectations.

Nationwide Coverage

With our ever expanding network of technicians, we have a presence in every state. With close to 20 years in the business, we have developed an extensive nationwide coverage model.

Trained Technologists

Our values are to be dependable, knowledgeable, and adaptable. The truest embodiment of our values is in our field technicians. We invest in our field technicians to ensure they have the training, resources, and confidence needed to do an awesome job day in and day out.

Experienced Managers

Our project management team has seen it all, making them more than qualified to help our clients with their technology goals. Whether it is increasing uptime or orchestrating a nationwide roll-out across 5000+ locations; they have the experience and expertise to be successful.

24/7 Support

We are always up when your technology is down. Technical issues are rarely convenient, but being able to send a single message to your field IT resource team can be. With built in redundancy measures, we make sure the phones are always on when you need us.

Full Stack Support

We act as an extension of your IT Department

We provide onsite IT support services across the convenience store, retail, EV, restaurant (including QSR & fast casual), OEM & Manufacturer Warranty, Self-Serve Kiosk, Hospitality, and entertainment industries.

Onsite Field Services

We offer a full stack service model aimed to support customer facing industries. We support break/fix, routine maintenance, and connectivity issues in the field – all over the nation.

Remote
Support

Level 1, 2, and 3 capabilities. We offer a remote support structure that not only supports our internal team, but your team and customers as well. We are up around the clock to ensure the phone is always answered.

Deployments &
Rollouts

Augment your IT team when standards change, upgrades are needed or even if you are looking to harmonize your technology across all your locations. We are here to provide a network of helpful hands making deadlines and large scale projects possible.

Site & Cellular Surveys

We can be your feet on the street, eyes in the field and your boots on the ground. Our network of technicians can document, record and report back on any of your brick and mortar locations to the specifications determined by you.

NOC as a Service (NaaS)

We know IT infrastructure is important, but can be time consuming. Let us be your network operations center (NOC), and your IT team can focus on the bigger picture.

Forward Stocking

With over 200+ forward stocking locations across the nation we have the ability to get parts in the hands of our technicians. Additionally, our centrally located main warehouse is able to overnight parts anywhere in the nation with a cutoff time of 11pm Eastern.

Technicians Nationwide

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Service Calls Annually

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Systems Serviced

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Onsite IT Support

Elite Services

Traveling Technologists

Create specialized teams to tackle highly technical projects. We can work with you to ensure all specific certifications, training or equipment is available to any specialized teams.

Dedicated Solutions Lab

Set up a solutions lab around your specific technology stack at our corporate headquarters.

Repair Depot

Our parts & hardware depot service allows the necessary components to get in the hands of our techs quickly and narrowing total ticket SLA.

Deliverables Matter

Significant improvements stem from meticulous tracking and expert data visualization—key components of our service strategy. We will work with you on deliverables that meet your needs and work our own magic to exceed your expectations.

We have advanced capability with API, data visualization, imaging, and custom requests.

Most of all, we want you to get everything you request of us in the way in which you are expecting to receive it.

Ready to enhance your IT operations?

Fill out the form below, and let's start our partnership.